Return policy
We are committed to providing you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy below carefully:
Products Eligible for Return:
- Returned products must be in their original condition, unused and undamaged.
- Products must be returned in their original packaging with all labels intact.
Return Deadline:
- Returns must be initiated within 30 days of the purchase date.
Return Process:
- Contact our customer service by email at pavana.fr@gmail.com
- We will provide you with detailed instructions on how to return your product, including the return address.
- Once we have received and inspected the returned product, we will process the refund or exchange according to your preference.
Refund Options:
- Full refund of the purchase amount to the original payment method.
- Exchange of the product for another product of the same value, subject to availability.
- Have in store for later use.
Return Costs:
- Return costs are the responsibility of the customer, except in the case of defective product or our error.
Exceptions:
- Some products, such as final sale items or personalized products, may not be eligible for return. Please check the product description for details.