Return policy

We are committed to providing you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy below carefully:

Products Eligible for Return:

  • Returned products must be in their original condition, unused and undamaged.
  • Products must be returned in their original packaging with all labels intact.

Return Deadline:

  • Returns must be initiated within 30 days of the purchase date.

Return Process:

  • Contact our customer service by email at pavana.fr@gmail.com
  • We will provide you with detailed instructions on how to return your product, including the return address.
  • Once we have received and inspected the returned product, we will process the refund or exchange according to your preference.

Refund Options:

  • Full refund of the purchase amount to the original payment method.
  • Exchange of the product for another product of the same value, subject to availability.
  • Have in store for later use.

Return Costs:

  • Return costs are the responsibility of the customer, except in the case of defective product or our error.

Exceptions:

  • Some products, such as final sale items or personalized products, may not be eligible for return. Please check the product description for details.
Questions and Support: If you have any questions regarding our return policy or need assistance with a specific return, please feel free to contact our customer service team. We are here to help!