Refund Policy

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer a refund or
exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. For example, perishable goods, such as food, flowers, newspapers or
magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not eligible for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error
part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, then your refund will be processed, and your credit card or original method of payment will automatically be credited in a
within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, contact us at:
pavana.fr@gmail.com.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at pavana.fr@gmail.com and send your item to: 60 rue François 1er, Paris, 75008, France.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit worth
equivalent to that of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.

Shipping
To return your product, you must send it to the following postal address: 60 rue François 1er, Paris, 75008, France.
You are responsible for shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost
return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your item.
shipment. We don't guarantee that we will receive the returned item.